Withdrawal and returns

§ 11 Withdrawal notice

Consumers have the following statutory right of withdrawal when buying our goods. The goods are not made to the customer's specifications and are not clearly tailored to personal needs; the right of withdrawal is therefore not excluded.

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. In the case of multiple goods from one order that are delivered separately, the period begins on the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last item.

To exercise your right of withdrawal, you must inform us (Typhora Group LLC, Barbarossaplatz 2, 50674 Cologne, Germany, phone: +1 878 888 1912, email: hey@mindset.film) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You can also exercise your right of withdrawal using our electronic withdrawal function at mindset.film/withdrawal. If you use this withdrawal function, we will send you, without delay and on a durable medium (e.g. by email), a confirmation of receipt of your withdrawal, stating its content and the date and time of its receipt.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to the return address stated for your delivery country at mindset.film/withdrawal (for deliveries to the European Union, an address in the European Union), or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

§ 12 Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To: Typhora Group LLC, Barbarossaplatz 2, 50674 Cologne, Germany, email: hey@mindset.film

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*): …

Ordered on (*) / received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.

Returning the goods

The goods go to the address for your delivery country in the list below. Put “Typhora Group LLC” on the first line of the address and enclose a note with your order number, otherwise we cannot match the shipment. For deliveries to the European Union, an address in the European Union always applies, even if your parcel came from another country.

Please send us a short email to hey@mindset.film first. This is not a condition, the withdrawal is valid without it, but it speeds up the refund.

These addresses are for returns of goods only. For anything else, use the address in the legal notice.

European Union, Norway, Iceland, Liechtenstein and Switzerland

Typhora Group LLC, Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia, or Typhora Group LLC, Travessía Prat de la Riba 91 to 95, 08849 Sant Climent de Llobregat, Barcelona, Spain

United Kingdom

Typhora Group LLC, Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, United Kingdom

USA and Mexico

Typhora Group LLC, 217 Wrangler Drive, Coppell, TX 75019, USA

Canada

Typhora Group LLC, Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada

Japan

Typhora Group LLC, Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan

All other countries

Typhora Group LLC, Barbarossaplatz 2, 50674 Cologne, Germany