Help
Answers about orders, shipping, returns and payment. If you cannot find what you need, write to us at hey@mindset.film.
FAQ
How long does my order take?
Every piece is made for you. Depending on the product this takes a few working days, then the parcel is on its way. Checkout shows the expected delivery time for your cart and delivery country before you order.
Where do you ship to?
To more than 200 countries. You can see which ones in the country selection on the product page and at checkout. Individual pieces do not ship to every country, some not to the EU for now. The product page and checkout show this before you order.
How much is shipping?
That depends on the pieces and your delivery country. Checkout calculates the shipping costs for your cart and shows them to you before you order.
Will everything arrive in one parcel?
Not always. Each piece comes from the facility that can make it and deliver it to you. If your pieces come from different facilities, several parcels arrive. This costs you nothing extra.
Can I track my parcel?
Yes, every parcel ships with tracking. Write to us at hey@mindset.film with your order number and we will send you the link.
Will I pay customs duties?
Not within the European Union from a facility in the EU. If a parcel comes from outside the customs territory of your delivery country, taxes, customs duties or carrier fees may be charged on import. Checkout shows beforehand whether this applies to your order.
Which size fits me?
Every product page has the size chart under “Fit and sizes”. The measurements are taken with the piece lying flat. Compare them with a piece from your wardrobe that fits you well.
Can I still change or cancel my order?
Write to us as soon as possible at hey@mindset.film with your order number. Because every piece is made for you, a change is only possible as long as production has not started yet. Your right of withdrawal remains unaffected.
Can I exchange an item?
We do not offer exchanges. You can withdraw within 14 days and order the right piece again. How that works is explained under “Returns and refunds”.
My item is damaged or wrong. What now?
Write to us at hey@mindset.film, ideally with your order number and a photo. This is a case for the statutory warranty, not a withdrawal, and we will take care of it.
Do discount codes work on bundles?
No. A bundle already has its own price, a discount code does not apply on top. One discount code applies per order.
Shipping and delivery
Every piece is made to order. Depending on the product, production takes a few working days, then the parcel goes on its way with tracking.
Shipping costs and the expected delivery time depend on the pieces and your delivery country. Checkout shows both for your cart before you order.
Our production partner has facilities in the European Union, the United Kingdom, the USA and other countries. If your pieces come from different facilities, you receive several parcels at no extra cost.
If a parcel comes from outside the customs territory of your delivery country, taxes, customs duties or carrier fees may be charged on import. Checkout points this out beforehand. Everything else is on Shipping.
Returns and refunds
As a consumer you can withdraw from your purchase within 14 days without giving any reason. The period starts when you have received the goods, with several parcels when you receive the last one.
How it works: withdraw using the form on Withdrawal or send us a short email to hey@mindset.film. Then send the goods within 14 days to the return address for your delivery country, which is also listed there, and enclose a note with your order number.
You bear the cost of returning the goods. We refund the purchase price and the cost of standard delivery no later than 14 days after your withdrawal, using the same means of payment. If you withdraw only for individual items, we refund the delivery costs to the extent they were caused by those items. We may withhold the refund until we have received the goods or you have shown that you sent them back.
Beyond the right of withdrawal we do not offer voluntary returns or exchanges. If something is damaged, wrong or defective, the statutory warranty applies: write to us at hey@mindset.film. The Terms with the withdrawal notice prevail.
Payment
You pay at checkout by credit or debit card (Visa, Mastercard, American Express) and, depending on your device and browser, with Apple Pay or Google Pay. Checkout shows which payment methods are available to you before you order.
You pay in the currency the shop shows for your delivery country, often the local currency, otherwise US dollars. Payment is processed by Stripe. Card and account details never reach us.
The amount is charged when you submit the order and appears on your statement as “TYPHORA GROUP”. Refunds go back the same way.
Contact
Write to us at hey@mindset.film, with your order number if your question is about an order. More ways to reach us are on Contact.